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Return Policy

We hope you love what youve ordered But just in case youre not satisfied

Return Conditions

Item is in good shape unused unworn and contains all its parts with their original tagspackage

Free gifts must be in good shape, unused, unworn, and returned at once

Lingerie water bottles hair accessories glasses hats jewelry socks and masks cannot be returned for sanitary reasons

Our swimwear comes with a removable hygiene liner as a form of health and safety Due to sanitary reasons we will only accept a return if the hygiene liner is still attached

The original shipping fee and Shipping Guarantee are nonrefundable

Please note that the conditions below are not deemed as defective in quality

Loose threads raw edges thickness touch and differences in color due to differences in monitor display do not constitute as quality issues

Returns due to dissatisfaction in style color and changes in personal preference do not constitute as quality issues

Damages due to use wash care improper maintenance selfrepair modifications or other human factors do not constitute as quality issues

Please refer to our sizing chart for decisions on your purchase as our service team can only offer our recommendations Returns due to sizing issues do not constitute as quality issues

Due to differences in design and style between items there may be slight differences with different items in the same size Please refer to actual measurements

Return Procedure

Step 1: You can use our online portal to initiate online returns ( online return)

We also accept return requests via email Please contact service@thehalara.com, indicating the item you would like to return, the order number the reason youd like to return it and a photo of the item in its current state If there are quality issues please provide images of the exact faulty parts of said items and the cardboard tag we will process your request within 24 hours upon your submission

Step 2: Please mail back your item according to return instructions from our service team

Step 3:Within days after our warehouse has received your item and approved your request the corresponding refund will be issued to the original payment account or credit card according to your communication with our service team

Note

Please mark our messages as Not Spam or Not Junk it is common that an email will not show in your inbox after being flagged with either of the above Click hereβ€Œ for further instructions

Do not send returned items to the senders address from the package you received We will not accept any returns without you contacting us first

If you have not received your refund within days of shipping out your returned product please contact us ASAP