Ive Sent Emails but Did Not Receive a Response

If you dont receive our Customer Service teams response for an extended period of time please check your Contact emails Spam folder Our emails may have been filtered incorrectly by your email serverprovider

For more information please refer to the instructions below

For Gmail users

Mark our messages as Not

If Gmail has marked emails you wish to whitelist as spam tell Gmail the emails are not spam

In Gmail navigate to the spam folder
Search for our emails under (" service@halara.com and service@thehalara.com").
Select all the emails shown
Click More and then Not spam

Create a filter for our address

Create a filter to tell Google to whitelist email from our customer service team

Click the cog icon in the top-right corner and then Settings
Click on Filters and then Create a new filter
Either enter our domain, "m.thehalara.com ",in the From field or enter our email address , " service@halara.com ", in the To field
Click Create filter with this search
In the box headed When a message arrives that matches this search select Never send it to spam
Click the Create filter button

Tips

Do not enter email addresses in both the From and To fields as Gmail will only filter in emails that meet both criteria
In both the From and To fields you can enter either a specific email address or an entire domain
See also Google's help on legitimate mail is marked as spam

Increase Visibility of emails from Halara

You may increase visibility of our emails by Dragging them from other Tabs like Social Promotions etc to your Primary Inbox

How to Drag Emails into Gmail's Primary Inbox

First look for the email inside the Promotions tab Then click, drag and drop it into the Primary tab
Next a message will appear asking if you would like to do this for future messages from this sender Select Yes
Now you will always receive our emails in your primary inbox

Keep Halara Emails Organized in a Special Folder

We would recommend organizing your emails into a special folder to ensure that our emails dont get mixed in with other emails you may have received

How to Organize Emails

Create a special folder where you can archive emails after you have read them
Dont set up filters to automatically direct emails into these folders or you may miss something
After youve finished reading an email manually move it to the folder

For Yahoo users

Create a filter for our address

Mouse over the Settings menu icon and select Settings
Click Filters and then Add
Enter a Filter Name
Either enter our domain, "m.thehalara.com ", in the Sender field, or enter our email address "service@halara.com",in the Recipient field
Select Inbox as the folder to deliver the email to
Click Save and then click Save again

Tips

Do not enter email addresses in both the Sender and Recipient fields as Yahoo Mail will only filter in emails that meet both criteria
In both the Sender and Recipient fields you can enter either a specific email address or an entire domain
Create a new filter for each domain or email address you want to whitelist
See also Yahoo Mails help on An email was wrongly filtered as spam

For Outlook users

Add our address to your safe senders

Click the cog icon in the top-right corner and then More mail settings
Select Safe and blocked senders and then Safe senders
Add the domain of the email you want to whitelist to the list of Safe senders
Return to Safe and blocked senders and then select Safe mailing lists
Add the email address of the online group you want to whitelist to the list of Safe mailing lists

Tips

In both the Safe senders and Safe mailing lists you can enter either a specific email address or an entire domain
In both the Safe senders and Safe mailing lists you can enter multiple domains or email addresses
See also Outlook.com help on , I didnt receive an email someone sent me.